All orders will be dispatched as soon as possible, subject to payment card authorization and stock availability.
- Standard Post - 7-10 Business Days A$5.00 or free on order over $50.
- Registered Post - 7-10 Working Days A$8.00 or A$3.00 if qualified for free shipping.
- Express Post - 3-5 Business Days A$20.00 or free on order over $150.
Deliveries outside of the Australia may be subject to import taxes and additional charges for which the customer is solely responsible.
To change or cancel an order please contact us at:
Please note that if the order has already been dispatched, and cannot be recalled, the customer will be responsible for the cost of returning the goods. Please see our Returns Policy for details.
Marcuse is dedicated to offering the highest levels of quality and service. If for any reason you are unhappy with the goods you have purchased you may cancel your order and return the goods to us within 7 working days of delivery.
Marcuse recognizes that, on rare occasions, products may be found to be faulty or defective. In the case of having faulty goods please follow the same course of action subject to the conditions detailed below.
We ask that all goods being returned from within Australia be returned to us within 7 days. International returns should be shipped within 10 days.
All returned items must be in their original condition, unworn and unwashed with all labels attached. Please ensure that swimwear is tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
All returned goods must be accompanied by:
A copy of or the original invoice.
Order number (if known), name, address, contact telephone number or email address, reason for return and details of refund or replacement required. Returned goods will not be accepted without this information.
Exchanges are possible, but replacement items can only be dispatched after the returned goods have been received and undergone a quality control check.
All items being returned must be safely and securely packaged to avoid damage in transit. Marcuse will not accept an item for refund if it has been damaged in transit or otherwise.
Proof of postage is not proof of delivery; therefore we strongly recommend that you use recorded or special delivery when returning items to us, as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.